Dedicated Support Teams

No more call centers. No more dealing with a different person every time you need something. No more transferring you to the "expert" who transfers you to another "expert" and then on to another "expert", with none of them knowing anything about your configuration, your needs or even your business. And, most importantly, no more feeling like you're just one more anonymous customer stuck in a system that works against you instead of for you.

Instead, you have a dedicated Rackspace Support Team that's built around you and your needs. It's the Team's responsibility to know and understand your configuration, your goals and you. Your Account Manager is your single point of contact at Rackspace and is accountable for ensuring all of your infrastructure needs are met. Working alongside your Account Manager—your Business Development Consultant, Systems Engineer, Support Technician, Support Specialists, Billing Specialist and representatives of Rackspace Professional Services and Data Center Operations. Combining years of experience and unrivaled expertise, they all work together with one purpose, to give you peace-of-mind.

Fanatical Support begins with our people and the dedicated support teams we build around every Rackspace customer. From there, it filters through everything we do as a company and as individuals—our data centers, network, products, services, Best Practices, processes, expertise, SLAs, guarantees and promises.

The purpose is to relieve you and your IT team from any and all of the worries, strains and unending inconveniences of web hosting. Instead, Rackspace takes on the burdens, going beyond what is acceptable customer service to what is exceptional, and often pushing beyond the exceptional to the truly inspired.

Support

• Full Managed Support for Microsoft and Linux
• Support Team Dedicated to Your Account
• 24x7x365 Live Support & Expertise
• Immediate Response to Emergency Support Tickets

Expertise

• SAS 70 Type II Certification
• Red Hat Premier Hosting Partner
• MySQL Certified Hosting Partner
• Microsoft Gold Certified Partner
• 80+ Red Hat Certified Engineers—More Than Any Other Provider
• 60+ Microsoft Certified Professionals with Additional Microsoft Certifications
• Cisco and Other Third Party Networking Certifications

Guarantees under SLA

• 100% Network Uptime Guarantee
• 1-Hour Hardware Replacement Guarantee
• 2-Hour Commencement of Onsite Data Restores
• Up to 100% Credit of Monthly Fees