Rackspace Hosting Customer Case Studies and Success Stories

TweetPhoto, Inc.
From its first 5,000-user pilot test in the spring of 2009, TweetPhoto now has over 4.3 million visits per month, according to Compete, Inc., a web analytics firm. TweetPhoto initially utilized The Rackspace Cloud, but as the young company developed relationships with the likes of the Twitter developer community, the number of users—and the number of photos being transmitted—rapidly mushroomed. TweetPhoto quickly graduated to Rackspace Managed Hosting.

SkinnyCorp, Inc.
"Hands down, the most important thing we get out of using Rackspace is the ability to scale quickly. Sometimes it feels like I ask for the impossible and Rackspace delivers. To me that's Fanatical Support® in action."

- Harper Reed, Project Manager

LivingSocial
"When we launch a successful product it grows extremely rapidly. We have to plan for that growth and were looking for a provider who could help us grow."

- Aaron Batalion, Co-Founder

Bluetooth SIG
"Our chief goal and mission is to raise the overall level of awareness of Bluetooth technology, to facilitate the growth of the specification and to support our members. Rackspace is at the heart of all three of those critical functions."

- Brandon Nott, Online Programs Coordinator

Tstream Software
"Whenever we need them, they're there. They pick up the phone. Their technical staff actually can help our technical staff and it's just an amazing company."

- Dan Reynolds, Vice President

Advanced Data Exchange (ADX)
"Rackspace was crucial in helping us understand the specific hardware support required of our software applications and business demands."

- Alice Raia, Senior Director of Technical Services

Tstream Software
A full service IT company, TStream Software focuses on interactive video and also Microsoft software development and migration. In early 2007, they moved their entire infrastructure to Rackspace. Almost immediately, TStream joined the Rackspace Partner Network and began expanding its business—generating more leads, leveraging Rackspace programs, customers and partners, and gaining additional market exposure through Rackspace.

Firefly Digital
"We've always considered ourselves to be strong on service, but Rackspace has set a whole new standard. Rackspace is showing us ways to give our customers better service. They're inspiring us."

- Bill Dalton, Vice President and Co-Founder

Shibuminet
"There has not been any instance of Rackspace not being 'johnny-on-the-spot' and able to help me with any issue I've had."

- Blake Brown, Owner

Hall Web Services
"We have experienced no downtime at all on any of the 230 websites we manage."

- Tom Hall, President

Atmosphere BBDO
"Fanatical Support® to me means basically getting anything you want, when you want it."

- Marc Macaluso, Technical Consultant

The Complete Website
"Our company has seen significant growth in the past few years and I knew I needed a hosting provider that could easily scale with me."

- Peter Ericson, President

Live Oak Interactive
"Passion and integrity shine through every interaction you have. Every support ticket. Every phone call. Every handshake."

- Andy Meadows, President & CEO

T3 Advertising
"Without Fanatical Support®, I'd have more gray hair."

- Russell Harris, IT Director

Innovation Interactive
"They are immersed in our businesses."

- Ameet Doshi, Director of Software Development

SkinnyCorp, Inc.
When skinnyCorp created Threadless.com, their side project became a web phenomenon and their business was unintentionally reinvented. But constantly maintaining servers and adding them to their old colocation solution to keep up with traffic became unfeasible, and ultimately everything crashed. As a Rackspace customer they now have the ability to grow their environment exponentially while they have the time to embark on more ventures.

Dinosaur Deals
"Rackspace has SLAs that mean all the difference in the world to a company like Dinosaur Deals. Rackspace is very transparent, and their product is far superior."

- Jonathan Bass, Co-Founder

ShopLocal, LLC.
"They have a support model where we are able to contact 2 to 3 people directly with any issues at any time of the day and get immediate response resolution."

- Greg Grskovich, Systems Engineer Team Lead

PartsTree
"Their support is top-notch. I'm impressed."

- Brian Lee, IT Manager

You Shoot
"Fanatical Support®, to me, means the ability to call up 24 hours a day—that can be literally 2:00 in the morning—and I can get an expert that can help me with all my linux problems, MySQL problems, anything I need and they have the expertise that can help me with my business."

- Brian Silverstein, Co-Founder

Razor USA
"I can talk with someone who speaks my language."

- Shelby Collopy, Web Communications Project Supervisor

Custo Barcelona Shop
"Fanatical Support® means to be able to talk to someone as soon as we have a problem and to rely on them to fix it."

- Maria Silva, Manager

LivingSocial
As a social discovery and cataloging network, LivingSocial enables people to share reviews of their favorite movies, books, games, music, restaurants and more. From a business model perspective, LivingSocial's data on audience preferences provides marketers with a highly targeted advertising platform. More recently, LivingSocial has launched a hyper-local deals product which pairs their user base with unbeatable one-day deals at the hottest local restaurants, spas, sporting events, and more.

Texterity, Inc.
"Bar-none, the best service experience I've ever had."

- Jason Dunkerley, Manager of Systems Engineering

Future US, Inc.
"Fanatical Support® means going to a level of detail that actually provides a solution that 100% meets my needs."

- Mark Kramer, Director of IT

Steve Winters
"If you're looking for a partner, look no further than Rackspace."

- Steve Winters, Entrepreneur

BuzzFlash.com
"To me, Fanatical Support® means recognizing and solving a problem for the customer without their business skipping a beat."

- Harold Merrel, Manager of IT Services

Flapdaddy Productions
"Fanatical Support® means that I don't have to waste resources dealing with server issues. I can spend my budget and my allocation of time on what is important to me. My overall satisfaction with Rackspace on a scale of ten would be a 12."

- Russ Barnard, President

Advanced Data Exchange (ADX)
With the impending launch of their new architecture, Advanced Data Exchange (ADX) was hunting for a hosting partner that could help them deliver high-end outsourced Electronic Data Interchange services to thousands of customers across hundreds of trading communities. After it was all said and done, our IT discipline, technology, security and business processes made Rackspace their only logical choice.

Safe Banking Systems
"I have tough tech guys who are quite demanding when it comes to production. They have been very happy over the years with the Fanatical Support® we receive from Rackspace."

- David Schiffer, President

AppRiver
"Rackspace allows me to go home and play with my son in the cul-de-sac and ride scooters."

- Joel Smith, CTO

Tstream Software
"Whenever we need them, they're there. They pick up the phone. Their technical staff actually can help our technical staff and it's just an amazing company."

- Dan Reynolds, Vice President

FiOmega Networks
"Rackspace doesn't sell you the hardware. They sell you the service. And that's what we looked for."

- Oscar Bonilla & Hugo David Garcia

Shibuminet
"There has not been any instance of Rackspace not being 'johnny-on-the-spot' and able to help me with any issue I've had."

- Blake Brown, Owner

Hall Web Services
"We have experienced no downtime at all on any of the 230 websites we manage."

- Tom Hall, President

SourceHosting.net
"I can't say enough about them and i hope to be with them for a long time and help grow my business with them."

- Greg Larkin, Managing Member

Service Internet Solutions
"Fanatical Support® is what allows me to recommend Rackspace over any other solution provider or managed hosting company there is."

- Matt Service, Owner

Torrenegra Internet Solutions
"Fanatical Support® means working with people that will go the extra mile without hesitating doing so."

- Alex Torrenegra, President

SNtial Technologies, Inc.
"Rackspace delivers across the board. Consistent and solid."

- Don Madden, Technical Architect

Live Oak Interactive
"Passion and integrity shine through every interaction you have. Every support ticket. Every phone call. Every handshake."

- Andy Meadows, President & CEO

Mercury Computer Systems
"Within 30 seconds I'm going to be talking to a technician that knows me, knows my account, knows how to solve my problem."

- Nancy Sheen, Web Producer

Ayuda Networks
"The account teams and expertise that Rackspace offers saves me money."

- Tina Burke, Owner

Victory Technologies, Inc.
"My guys told me that if I chose anyone other than Rackspace, they'd probably quit."

- Bob Fields, President, CEO & Founder

Bluetooth SIG
The rapid adoption of the Bluetooth wireless standard increased the group's membership and traffic on its sites and subsites. The group couldn't rely on their original provider and their ad hoc systems to provide the availability the Bluetooth community demanded.

Safe Banking Systems
"I have tough tech guys who are quite demanding when it comes to production. They have been very happy over the years with the Fanatical Support® we receive from Rackspace."

- David Schiffer, President

mindSCOPE
"Customer service in a nut shell is what it's all about. We too are in a service business. We strive for something very similar. You have to keep your customers happy and Rackspace does that through Fanatical Support®. To me, that means being prompt, knowledgeable, friendly, well communicated, consistent and reassuring, and Rackspace backs that up day in and day out."

- Kris Abbott, Technical Manager

USourceIT
"The reason we selected Rackspace as our hosting partner was because of their reputation for support and their ability to quickly customize our hosting configuration to fit the needs of SVN's in-house applications. Their service has been phenomenal."

- Subbu Murthy, Chairman and Vice President

WorkshopLive
"What I like about Rackspace is they are not just a hosting company; they are a service company. Many companies boast great service, but Rackspace backs it up with Fanatical Support and a large, reliable network."

- Marilyn Hoeffner, Vice President of IT

AppRiver
"Rackspace allows me to go home and play with my son in the cul-de-sac and ride scooters."

- Joel Smith, CTO

BankersEdge
"There is nothing that Rackspace wouldn't do for the customer or the customer's benefit."

- Jeff Kirkell, Chief Technical Architect

Pangea Foundation
"Rackspace gives us peace of mind. We can go to bed at night rest assured that the applications are going to be up."

- Kraig & Kristen Kuipers, Owner

Advanced Data Exchange (ADX)
"Rackspace was crucial in helping us understand the specific hardware support required of our software applications and business demands."

- Alice Raia, Senior Director of Technical Services

Xero
"Rackspace's dedicated support team always has a specialist available 24x7, which is vital to our business because of geographical dispersion and time zones. Often we experience less than a ten minute turnaround on correspondence—that is just fantastic."

- Rod Drury, CEO

Jamison Law Group
"The wealth of information that the support technicians have and the speed that they respond to everything is just amazing."

- Edward Jamison, President & Founder

Gallant FX, Inc.
"With Rackspace, not only do we get on-demand support, we get forward-looking support. They make things happen."

- Simon Grunfeld, President and CTO

Intro Networks
"What's really great is it appears we get exactly the right person to solve that day's specific problem very, very quickly."

- Mark Sylvester, CEO & Kymberlee Weil, President

Texterity, Inc.
"Bar-none, the best service experience I've ever had."

- Jason Dunkerley, Manager of Systems Engineering

Projetech, Inc.
"We were able to keep our commitment with the help of Rackspace."

- Shauna Gilbert, Network Administrator

Tavistock Group
"Until you experience Rackspace, you don't know what you're missing."

- Bobby Lingan, Corporate IT Manager

The BusBank
"When I do call you guys, it's because it's urgent and there's something that I need immediately and you guys are always there to answer the questions."

- Christian Maulsby, Director of IT

Qlip Media
"Fanatical Support® means working until the problem is solved."

- James Redfern, VP of Operations

Lopez Printing
"Since we've been with Rackspace we have had no problems whatsoever."

- Leonard Lopez, President & CEO

National Payment Card
"We were looking for an organization with great support and SAS70 compliant data center."

- Danilo Portal, CTO

San Antonio Food Bank
"Fanatical Support® is a crazy term but I think it means legendary customer service. It means up and above the call of duty."

- Eric Cooper, Executive Director

TweetPhoto, Inc.
From its first 5,000-user pilot test in the spring of 2009, TweetPhoto now has over 4.3 million visits per month, according to Compete, Inc., a web analytics firm. TweetPhoto initially utilized The Rackspace Cloud, but as the young company developed relationships with the likes of the Twitter developer community, the number of users—and the number of photos being transmitted—rapidly mushroomed. TweetPhoto quickly graduated to Rackspace Managed Hosting.

LivingSocial
"When we launch a successful product it grows extremely rapidly. We have to plan for that growth and were looking for a provider who could help us grow."

- Aaron Batalion, Co-Founder

USourceIT
"The reason we selected Rackspace as our hosting partner was because of their reputation for support and their ability to quickly customize our hosting configuration to fit the needs of SVN's in-house applications. Their service has been phenomenal."

- Subbu Murthy, Chairman and Vice President

SkinnyCorp, Inc.
"Hands down, the most important thing we get out of using Rackspace is the ability to scale quickly. Sometimes it feels like I ask for the impossible and Rackspace delivers. To me that's Fanatical Support® in action."

- Harper Reed, Project Manager

Bluetooth SIG
"Our chief goal and mission is to raise the overall level of awareness of Bluetooth technology, to facilitate the growth of the specification and to support our members. Rackspace is at the heart of all three of those critical functions."

- Brandon Nott, Online Programs Coordinator

Intro Networks
"What's really great is it appears we get exactly the right person to solve that day's specific problem very, very quickly."

- Mark Sylvester, CEO & Kymberlee Weil, President

Muzic.com
"Fanatical Support® means all the things you don't have to do."

- Eric Din, Webmaster

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