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Published by Datamation on July 28th, 2010 |
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Cloud
Practically every cloud computing provider – from Google to Rackspace, Amazon to Salesforce.com – has suffered through an outage at some point. When outages happen, skeptics question the viability of cloud computing.
Published by Information Week on July 28th, 2010 |
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Partner Network
Deltacloud APIs work with the NASA Nebula cloud engine and converts it into an alternative open source project.
Published by WebProNews on July 26th, 2010 |
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Cloud
Elecronista reports that a new court ruling could set a legal precedent to allow the bypassing of DRM for fair use purposes. "The decision could impact the media industry as it may allow breaking DRM for music, movies and other formats as long as the material isn't pirated," says Electronista.
Published by San Antonio Express News on July 25th, 2010 |
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Community Affairs
A collaboration between Gemini Ink, Rackspace and the Northeast Independent School District, the poetry tour is an attempt "to look at neighborhoods with fresh eyes," says Anisa Onofre, director of Gemini Ink's writers-in-communities program.
Published by DataCenter Knowledge on July 25th, 2010 |
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Product Releases
Here’s another example of a fast-growing online service moving into its own data center to gain more control over its infrastructure. 37signals, which makes web-based business apps, said this week that it has moved into colocation space in a Chicago-area data center. The company had previously housed its infrastructure with Rackspace Hosting.
Published by ChannelWeb on July 24th, 2010 |
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Cloud
Fears about proprietary technology and interoperability have been holding back adoption of cloud computing, but Rackspace and NASA are tackling the issue head on.
Published by DataCenter Knowledge on July 24th, 2010 |
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Cloud
Rackspace said late Sunday that it was donating the code for its Cloud Files and Cloud Servers offerings to OpenStack, a new open source cloud platform that will also incorporate code from the NASA Nebula Cloud Platform.
Published by ReadWrite Cloud on July 23rd, 2010 |
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Cloud
Red Italian CloudsEarlier this week, Opsource announced a partner program. The news came on Monday, the first day developers could download code from OpenStack, a separate initiative that has had considerable attention this week.
Published by CIOZone on July 22nd, 2010 |
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Cloud
That the hosting company doesn't view its software as a major asset is obvious from its Web site, where the "Why Rackspace?" page cites support, uptime and expertise as the reasons to turn to its public cloud. But with the announcement this week that it plans to open-source its cloud platform, Rackspace's strategy has become more openly apparent.
Published by ZDnet on July 22nd, 2010 |
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Cloud
Rackspace, of course, garnered the most credibility at the open source convention. Earlier this week, the hosting giant announced it had released its OpenStack cloud platform under an Apache 2 license and officially launched of the Openstack.org open source project.
Published by Channel Insider on July 21st, 2010 |
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Cloud
Several major IT vendors, including Dell, HP, Citrix and Rackspace Hosting gathered at OSCON this week to deliver a host of open source-related announcements to the ever growing open-source market.
Published by Read Write Web on July 21st, 2010 |
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Cloud
Since the announcement of OpenStack crossed the wire on Monday, much of the emphasis has been on Rackspace's decision to open source their code and what this might mean in terms of the other major (proprietary) cloud players. But there are 25 companies who've signed on to the OpenStack organization and the benefit of the open source project will be far-reaching beyond just the cloud service providers.
Published by AOL Daily Finance on July 21st, 2010 |
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Cloud
Rackspace has already contributed its Cloud Files system to OpenStack. As the name implies, this allows for high-end storage services (which can scale to millions of virtual servers).
Published by The Wall Street Journal on July 20th, 2010 |
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Cloud
Behind the recovery in business spending is a surge in purchases of the computers that form the backbone of the Internet, as companies scramble to meet growing demand for video and other Web-based services.
Published by Federal Computer Week on July 20th, 2010 |
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Cloud
NASA has been one of the leading cloud computing lights in the federal government with its homegrown Nebula technology; now it’s making a play for the same reputation in open source cloud circles through an association with a new industry initiative called OpenStack.
Published by Austin Business Journal on July 20th, 2010 |
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Cloud
Rackspace Hosting Inc. (NYSE: RAX) has partnered with NASA researchers in a joint technology development meant to leverage open-source software development worldwide.
Published by InformationWeek on July 20th, 2010 |
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Cloud
Rackspace is sponsoring an open source cloud computing project, OpenStack, and contributing its own code to it in order to generate more uniform cloud environments in which customers can move around at will.
Published by The Motley Fool on July 20th, 2010 |
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Cloud
Online hosting specialist Rackspace Hosting (NYSE: RAX) is dead set on becoming a powerhouse in cloud computing services. Today, Rackspace took the Nebula code that runs NASA's cloud-computing services and made it open-source. Anyone can use, modify, and profit from using that code, developed in a close partnership between the space agency and the computing expert. Rackspace hopes to make Nebula a de facto standard for running scientific computing services in the cloud.
Published by ZDNet on July 20th, 2010 |
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Cloud
For an open core company, setting the boundary between free and paid is a crucial decision. You need to make money but you also need to maintain open source credibility.
Published by CloudScaling blog on July 20th, 2010 |
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Cloud
This week Rackspace Cloud, in conjunction with the NASA Nebula project, open sourced some of their Infrastructure-as-a-Service (IaaS) cloud software. This initiative, dubbed ‘OpenStack’, should have a dramatic impact on the current dynamics for building cloud computing infrastructure. Previously there have been two major camps: Amazon API and architecture compatible and VMware’s vCloud. Now there is a third alternative that could not only be a viable alternative to these two approaches, but more importantly, a fantastic option for service providers and telecommunications companies that face unique challenges.
Published by ChannelWeb on July 19th, 2010 |
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Cloud
Rackspace on Monday launched an open source cloud computing project the company hopes will make proprietary cloud computing a thing of the past.
Published by Cnet on July 19th, 2010 |
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Cloud
Data center and cloud infrastructure service provider Rackspace is expected to announce Monday the release of a new open-source offering that will allow users to build and launch their own internal and hosted clouds.
Published by Slashdot on July 19th, 2010 |
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Cloud
Techcrunch is reporting that Rackspace is open-sourcing their cloud computing technologies, under the name OpenStack. Rackspace has chosen to release under the Apache 2.0 license. The initial release encompasses the cloud object storage and cloud virtual server management suites. Along with this release, NASA is contributing technology from its Nebula Cloud Platform. Early partners include Intel, Dell, and Citrix.
Published by Giga Om on July 19th, 2010 |
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Cloud
Last evening, I reported on the emergence of OpenStack, an open-source cloud project backed by Rackspace and supported by NASA and two dozen other companies. Since the initial news was released, a lot of folks have been sharing their sentiments about the offering and why they think it is important.
Published by The Next Web on July 19th, 2010 |
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Cloud
Today, Rackspace introduces what they are calling OpenStack: an entirely open-source cloud platform, licensed under Apache 2. The same code that has powered Rackspace’s Cloud Files and Cloud Servers program is now going out to the world.
Published by EWeek Europe on July 19th, 2010 |
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Cloud
Rackspace Hosting this morning has officially launched OpenStack, an open-source cloud platform that it hopes will drive the uptake of cloud apps, prevent vendor lock-in and encourage cloud interoperability.
Published by San Antonio Business Journal on July 19th, 2010 |
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Cloud
Rackspace Hosting on Monday released OpenStack, an open-source cloud platform that’s designed to increase the availability of cloud computing technology.
Published by DataCenter Knowledge on July 19th, 2010 |
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Cloud
Rackspace has unveiled OpenStack, a new open source cloud platform that will incorporate code from Rackspace’s cloud services as well as the NASA Nebula Cloud Platform. The announcement has triggered tons of reaction around the web.
Published by The Atlantic on July 19th, 2010 |
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Cloud
Sometimes, you mix two trendy topics, and all you get is a mess. For instance, combine Mel Gibson and the Old Spice Guy, and you'd have one nasty set of viral videos. But other times, two buzzworthy themes combine perfectly, like the bacon craze and artisan ice cream. OpenStack, a new open source cloud computing initiative, is like the porcine ice cream.
Published by SD Times on July 19th, 2010 |
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Cloud
Rackspace is collaborating with NASA to build an open-source cloud infrastructure that it said will help developers avoid provider lock-in with a Linux type model.
Published by Channel Insider on July 19th, 2010 |
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Cloud
Rackspace and NASA partner on open-source cloud platform OpenStack, with Rackspace noting more than 25 companies, including Citrix and Dell, support open-source cloud platform to accelerate industry standards.
Published by Ars Technica on July 19th, 2010 |
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Cloud
A group of cloud computing stakeholders have announced a new project called OpenStack, which aims to produce a standard open source cloud computing software stack. It will allow adopters to host their own elastic computing clouds and scalable storage grids. Key participants include hosting company Rackspace and NASA.
Published by BNET on July 19th, 2010 |
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Cloud
Rackspace (RAX) announced a partnership with NASA and an open-source cloud platform called OpenStack. The concept is to give away a platform for private clouds, like a infrastructure-oriented Google (GOOG) Android. It’s a smart move and one that will continue to twist arms of the enterprise-business-as-usual gang.
Published by The Data Center Journal on July 19th, 2010 |
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Cloud
An initiative led by NASA and Rackspace has resulted in the first-of-its-kind open-source solution for cloud computing.
Published by The New York Times on July 19th, 2010 |
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Cloud
Rackspace, one of the largest Web site hosting companies and a cloud computing service provider, has bet that big customers will prefer an open, free roaming cloud to one with a proprietary wrapper. On Monday, the company heralded the start of OpenStack, an open-source take on the underlying technology behind cloud computing services.
Published by ZDNet on July 19th, 2010 |
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Cloud
A consortium of cloud companies have announced OpenStack, a scheme designed to ease platform lock-in within the cloud through the use of open source and open standards.
Published by ZDNet on July 19th, 2010 |
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Cloud
Rackspace, looking for credibility in the open source cloud stack arena, found it by drawing in NASA as an active collaborator.
Published by ZDNet on July 19th, 2010 |
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Cloud
Today, yet another vendor threw its hat into this ring but might just have the more credible story enterprise infrastructure & operations professionals have been waiting on. Rackspace is arguably one of the top five public IaaS clouds in the market and today announced it is open sourcing its cloud platform.
Published by Network World on July 19th, 2010 |
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Cloud
Rackspace and NASA have teamed up to launch OpenStack, an open source cloud platform aimed at accelerating the adoption of cloud computing by making it easier to develop new applications.
Published by Computer Weekly on July 19th, 2010 |
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Cloud
Computer Weekly spent five minutes with Fabio Torlini, marketing director, Rackspace EMEA, discussing Openstack, the open-source computing platform it launched today with US space agency Nasa.
Published by Computer Weekly on July 19th, 2010 |
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Cloud
Hosted cloud computing supplier Rackspace has teamed up with Nasa to launch OpenStack, an open-source cloud platform it hopes will set standards for open cloud technology and interoperability.
"We are founding the OpenStack initiative to help drive industry standards, prevent vendor lock-in and generally increase the velocity of innovation in cloud technologies," said Lew Moorman, chief strategy officer at Rackspace.
Published by Computer Business Review on July 19th, 2010 |
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Cloud
Cloud services provider Rackspace Hosting has announced OpenStack, an open source platform that it hopes will drive the adoption of cloud computing while removing perceived barriers such as vendor lock-in.
Published by Computer World UK on July 19th, 2010 |
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Cloud
If you've not seen it yet, do take a look as it's probably the most significant advance for open source cloud computing that we've seen so far - Rackspace's Robert Scoble has a detailed posting.
Published by Server Watch on July 19th, 2010 |
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Cloud
Cloud hosting vendor Rackspace is teaming up with NASA to launch a new open source effort for building large enterprise clouds. Officially called the OpenStack project, the effort will involve both compute and storage elements, enabling users to build large distributed pools of connected resources.
Published by V3.co.uk on July 19th, 2010 |
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Cloud
A new open-source project has launched today with the aim of developing standards for deploying cloud computing environments.
Cloud services provider Rackspace Hosting is spearheading the OpenStack project by releasing some of the code for its public cloud offerings
Published by Network World on July 19th, 2010 |
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Cloud
Rackspace and NASA have teamed up to launch OpenStack, an open source cloud platform aimed at accelerating the adoption of cloud computing by making it easier to develop new applications.
Published by http://www.fastcompany.com/1671572/rackspace-cloud-server-custom-open-source on July 19th, 2010 |
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Cloud
The cloud is coming--and to prove it's no smoke and mirrors trick (like so many Net phenomena) Rackspace, which already plays in the server-side of the cloud game, is due to offer an open-source solution so folks can host their own clouds.
Published by Government Computer News on July 19th, 2010 |
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Cloud
Rackspace and NASA have teamed up to launch OpenStack, an open-source cloud platform designed to make it easier to develop new applications for cloud infrastructures.
Published by USA News Week on July 19th, 2010 |
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Cloud
Opening a new chapter in the field of cloud computing, data center and cloud infrastructure service provider Rackspace is likely to announce the release of a new open-source offering today.
Published by Data Center Knowledge on July 19th, 2010 |
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Cloud
Rackspace Hosting (RAX) is tying the future of its fast-growing cloud computing business to the potential for open source code to bring standards to the cloud, and many industry players are joining the effort. Rackspace said late Sunday that it was donating the code for its Cloud Files and Cloud Servers offerings to OpenStack, a new open source cloud platform that will also incorporate code from the NASA Nebula Cloud Platform.
Published by PC Mag on July 19th, 2010 |
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Cloud
"Cloud computing" means different things to different people. Some use the term when talking about what we used to call "software as service": applications that are Web-hosted, from webmail to Salesforce.com and beyond.
Published by Investors Business Daily on July 19th, 2010 |
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Cloud
The shift into cloud computing is moving at warp speed, so it only makes sense that NASA has joined this rocketing trend.
Rackspace Hosting (RAX) , which sells managed Internet hosting services other companies can use to build cloud-computing services, has launched OpenStack.org, an open-source project that aims to create industrywide standards for the emerging industry.
Published by ReadWriteWeb on July 18th, 2010 |
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Cloud
Rackspace and NASA are open-sourcing code and technology for people anywhere to create their own cloud environments.
Called OpenStack, the initiative is one of the most substantive efforts to support interoperability in the cloud.
Published by The Register on July 18th, 2010 |
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Cloud
NASA and Rackspace have joined forces to open source a new platform for building so-called infrastructure clouds. Known as OpenStack, the platform is available under an Apache license, and when completed – possibly by the end of the year – NASA and Rackspace will ditch their current infrastructure cloud platforms, which don't scale as they would like.
Published by Tech Crunch on July 18th, 2010 |
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Cloud
Hosting company RackSpace is open sourcing the software behind its cloud storage and computing platforms on Monday, the company is saying.
Published by Giga Om on July 18th, 2010 |
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Cloud
Say hello to OpenStack, an open-source cloud platform, which hopes to compete with several proprietary cloud platforms including those being developed by Microsoft and VMware.
Published by Scobleizer on July 18th, 2010 |
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Cloud
I hate lock in. It’s one reason why I have used Wordpress for so many years. With it I can move my blog between hosts and, even, can export my blog to a database and import it into another tool. Dave Winer (the developer behind many of the technologies that run underneath blogs) and Matt Mullenweg (the guy who brought us Wordpress) have written about, and spoken about, how lock-in is anti customer and anti innovation quite a bit over the last 10 years.
Published by CentralDaily on July 15th, 2010 |
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Partner Network
Financial software provider BlackLine Systems and global Internet hosting leader Rackspace (NYSE: RAX) will be conducting a series of three webinars designed to clarify what SaaS (Software-as-a-Service) is and remove the obscurity and fear surrounding the term...
Published by Smart Trend on July 14th, 2010 |
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Investor Relations
Below are the top five companies in the Internet Software & Services industry as measured by relative performance. This analysis was compiled based on yesterday's trading activity as we search for stocks that have the potential to outperform. Rackspace Hosting (NYSE:RAX) ranks first with a gain of 6.2%...
Published by Fierce Content Management on July 13th, 2010 |
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Cloud
Sitecore announced this week that the next version of its content management system, CMS 6.3, will support the cloud. It also said it will partner with three major cloud providers: Amazon, Rackspace and Microsoft Azure.
Read more: New Sitecore release to leverage the cloud - FierceContentManagement http://www.fiercecontentmanagement.com/story/new-sitecore-release-leverage-cloud/2010-07-13#ixzz0vBEec9va
Subscribe: http://www.fiercecontentmanagement.com/signup?sourceform=Viral-Tynt-FierceContentManagement-FierceContentManagement
Published by ZDNet on July 11th, 2010 |
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Environment
Haven’t done a post, recently, on books intended to provide green IT best practices, but noticed a new “open source” title and that prompted me to recap and and revisit some green IT guides I’ve mentioned before here in one post that you can visit when you need to find some refresher information.
Published by Austin American Statesman on July 8th, 2010 |
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Cloud
A Texas-bred leader in cloud computing warned Wednesday that the state's business tax is pushing its expansion and perhaps the whole industry elsewhere.
Published by Folio on July 7th, 2010 |
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Cloud
If the term “open source” has defined many online publishing efforts in recent years, “cloud computing” may dominate the next several years. Observers continue to argue over what “cloud” means but broadly it refers to virtual servers that can be set up quickly and in many cases, used on-demand (many publishers already use services that could be considered cloud-based, like Salesforce.com). Short-term, that means big time cost savings for building Web sites. Long-term, the cloud could dramatically alter traditional publishing services such as newsstand reports and fulfillment.
Published by IT Business on July 7th, 2010 |
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Cloud
Last year's economic downturn did more than produce awful balance sheets for vendors and resellers. What it also did was force IT buyers to behave differently than before, according to IDC analyst Rick Villars.
Published by Tech World on July 2nd, 2010 |
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Leadership
The recession may have had one good knock-on effect: it made enterprises more efficient when it comes to IT. According to a survey from Rackspace, 62 percent of organisations believe that the recession forced their organisation to make some tough decisions that were beneficial, but they would not have made under normal market conditions.
Published by ChannelPro on July 1st, 2010 |
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Cloud
Providers of cloud computing services are turning to the channel to help manage historic customer demand. Here’s a taste of what the top providers’ partner programs are offering.
Published by New York Times on June 27th, 2010 |
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Product Releases
There's a new wave of highly specialized technology — both software and hardware — built by and for Web titans like Facebook, Yahoo and Google to help them break data into bite-size chunks and present their Web pages as quickly and cheaply as possible.
Published by PCWorld on June 24th, 2010 |
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Cloud
Most large enterprises won't move their established applications on to cloud services for years but are embracing the technology for new projects, the head of Rackspace's cloud business said on Thursday at the Structure 2010 conference in San Francisco.
Published by GigaOm on June 24th, 2010 |
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Cloud
Cloud-based services represent just a thin slice of Rackspace’s revenue today, but the segment is growing quickly compared to the rest of the pie. Speaking onstage in a fireside chat with Om at the GigaOM Network’s Structure conference this morning, Lew Moorman, president and chief strategy officer for Rackspace, said about 10-12 percent of the company’s revenue is currently cloud-based and increasing at a “much higher rate” than its managed hosting business.
Published by New York Times on June 20th, 2010 |
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Product Releases
Jonathan Bryce, an executive at the Web site management company Rackspace, said that mainstream companies had started to use these new types of technology, particularly the software, as they too became overwhelmed with data.
Published by Information Week on June 18th, 2010 |
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Email and Apps
Rackspace, the hosted service provider and supplier of Rackspace Cloud, is building up its cloud-based email service, which includes a custom mix of hosted Microsoft Exchange with its own Rackspace Email. It currently serves 1.6 million email accounts.
Published by Signal Scape on June 16th, 2010 |
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Cloud
Migration into a cloud environment by means of virtualization of servers is extremely attractive and has instant paybacks. Compared with other software-intensive improvements, the ability to combine servers in order to increase computer utilization from less than 20 percent to over 70 percent is the most attractive choice in the current environment, when cuts in IT budgets for FY12 and beyond are required by end of this July.
Published by channelinsider on June 10th, 2010 |
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Partner Network
IT distributor Ingram Micro Inc. announced an expansion of its relationship with virtualization software provider VMware relationship. The company is now authorized as a VMware Service Provider Program (VSPP) aggregator, which allows Ingram Micro to offer channel partners in the U.S. and Canada a VMware pay-as-you-go licensing model. Ingram Micro also announced a partnership with hosting and cloud computing specialist Rackspace Hosting, allowing Ingram Micro’s services division to offer Rackspace's managed and cloud hosting solutions as part of its Seismic managed services portfolio.
Published by ChannelWeb on June 7th, 2010 |
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Partner Network
Ingram Micro (NYSE:IM) has launched a new Cloud Conduit services initiative to help VARs and MSPs better partner with cloud computing vendors, including Amazon (NSDQ:AMZN) Web Services, Rackspace Hosting and Salesforce.com.
Published by Houston Chronicle on June 4th, 2010 |
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Recruiting
Rackspace, a Web-hosting firm in San Antonio, still posts job openings and looks for job candidates in traditional places like college campuses. But it also invited its employees to write blogs and in just two months, 13 employees have signed on, said Michael Long, the firm's global talent scout.
Published by Read Write Cloud on June 3rd, 2010 |
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Cloud
Today Rackspace announced that it plans to bring both public cloud services and VMWare-based private cloud to the U.K. by the end of 2010.
Published by San Antonio Express-News on June 1st, 2010 |
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Recognition
Today Rackspace announced that it plans to bring both public cloud services and VMWare-based private cloud to the U.K. by the end of 2010.
Published by ITWeb on May 31st, 2010 |
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Community Affairs
The SA Tourism Web site has been rebuilt from scratch, at the cost of R2.5 million, with the intent to better meet the needs of its key audiences: consumers, business tourism, media, and stakeholders.
So says William Price, global manager of e-marketing at SA Tourism, who adds the focus was to rebuild according to three objectives: “To be the authority on South African travel information, to focus on the consumer first, and to meet the needs of the first-time English-speaking visitor.
Published by Bloomberg on May 24th, 2010 |
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Cloud
To start their company and get its first product out the door, the founders of software maker 280 North Inc. needed little more than a half-dozen computers and a roof overhead.
Published by The WHIR on May 19th, 2010 |
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Cloud
Web hosting provider Rackspace Hosting (www.rackspace.com) announced on Wednesday it plans to bring two cloud infrastructures including SMB public cloud services and VMware-based enterprise private cloud to the UK by the end of the year.
Published by IT Business Edge on May 19th, 2010 |
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Cloud
Over time, these distributed services will be federated to give customers that do business internally a cloud computing platform that can support their global operations, notes Pat Matthews, vice president and general manager for Cloud at Rackspace.
Published by ZDNet on May 19th, 2010 |
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UK
Rackspace on Wednesday said that it will expand its operations in the United Kingdom to focus on small and midsized cloud services built on VMware and Xen architecture.
Published by San Antonio Express News on May 5th, 2010 |
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Leadership
Lanham Napier quite possibly is the most successful San Antonio CEO you have never heard of.
Backed by about a decade of hypergrowth, Napier’s Rackspace Hosting Inc. verges on becoming the city’s first homegrown billion-dollar high-tech venture.
Published by DataCenter Knowledge on May 4th, 2010 |
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Recognition
Rackspace Hosting ended the first quarter with 99,446 customers, meaning the company has by now easily cleared the 100,000 customer mark. More than 80 percent of those customers are using Rackspace’s cloud computing services, a clear sign of the evolution of the company’s business beyond its roots in managed hosting.
Published by ZD Net on May 3rd, 2010 |
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Investor Relations
Rackspace Hosting today reported first quarter earnings that squeaked past Wall Street’s expectations. For the quarter ending March 31, the company reported earnings of 8 cents per share on revenue of $178.8 million. Analysts had been expecting earnings of 7 cents on revenue of $177.7 million. (Statement)
Published by abc News on May 3rd, 2010 |
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Investor Relations
Rackspace Hosting Inc. said Monday that its first-quarter profit rose as managed hosting revenue climbed.
For the quarter that ended March 31, Rackspace earned $9.8 million, or 7 cents per share, compared with a profit of $6.6 million, or 5 cents per share, in the year-ago quarter.
Published by MSPmentor on April 26th, 2010 |
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Partner Network
Spiceworks, the free systems management solution, today announces a partnership with Rackspace Hosting to enable users to manage their cloud e-mail servers from the same dashboard as their other IT assets.
Published by eWeek on April 26th, 2010 |
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Cloud
Rackspace Hosting, a provider of hosting and cloud computing, has joined forces with Spiceworks to help small to medium-size businesses manage their Rackspace e-mail hosting services through the free Spiceworks social IT management application.
Published by San Antonio Express-News on April 22nd, 2010 |
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Community Affairs
When Guthrie launched his search last year, he discovered the innovative work being done by Rackspace Hosting in the North East Independent School District. Rackspace has developed a relationship with seven schools in the Roosevelt High School area.
Published by CMSWire on April 22nd, 2010 |
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Product Releases
John Engates, CTO of Rackspace, explained during the conference that Rackspace enterprise-level customers have reached a point where they're consistently asking for Drupal (news, site) hosting that offers firewalls, load balancing, scaling and more.
Published by Customer Management IQ on April 22nd, 2010 |
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Recognition
Ask most people what they think of their experience with the call center and the common answer will be "frustration." First they’re forced to wade through an automated system that impedes their ability to connect with a real person. And when customers do get to a real person, the customer experience is often less than satisfactory, even when their issue is resolved.
Published by Texas Tech Blog on April 19th, 2010 |
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Partner Network
San Antonio-based Rackspace Hosting is in a partnership to host software developed on the Drupal programming language, the firm said today with Acquia. Acquia, which develops its own distribution of Drupal, said it has tied into Rackspace to host cloud-based deployments of the software.
Published by New York Times on April 18th, 2010 |
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Cloud
This year, Netflix made what looked like a peculiar choice: the DVD-by-mail company decided that over the next two years, it would move most of its Web technology — customer movie queues, search tools and the like — over to the computer servers of one of its chief rivals, Amazon.com.
Published by GigaOm on April 10th, 2010 |
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Cloud
Currently, moving from one cloud to another is easy, and having multiple clouds to choose from gives customers the ability to utilize a range of features and service models to meet their varying needs.
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